Privacy Policy

Pixel Media (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you interact with us, including through our website, advertising services, and communications.

1. Who We Are

Pixel Media is a digital marketing and advertising agency offering professional Meta (Facebook & Instagram) campaign strategy, implementation, and performance management services. Our office is based in South Africa, and we work with clients across various industries.

2. Information We Collect

We may collect and process the following categories of personal information:

Identity Information – full name, company name, job title
Contact Information – email address, phone number, WhatsApp number
Business Information – company details, advertising goals, campaign data
Payment Information – billing address, VAT number, bank details (if applicable)
Technical Data – IP address, browser type, operating system, referral URLs, interaction with our website or ads
Marketing and Communication Preferences

3. How We Collect Your Data

We collect data in the following ways:

Directly from you when you complete our contact form, send an email, or message us via WhatsApp
Automatically through cookies and similar technologies when you interact with our website or digital ads
Through third-party platforms like Facebook or Instagram where we run ads on your behalf.

4. Why We Collect Your Information

We use your personal information to:

Provide and manage our digital marketing services
Respond to your enquiries and communicate with you
Process payments and issue invoices
Customise ad campaigns and reporting
Improve our services and website performance
Send relevant marketing communication (where applicable)

5. Sharing of Personal Information

We only share your personal data when:

Required by law or legal process
Necessary for the fulfilment of our services (e.g., with Meta Ads platforms)
With trusted third-party service providers who assist in operating our business (e.g., invoicing tools, CRM systems) — under strict confidentiality agreements
With your consent

We do not sell or rent your personal information to third parties.

6. Your Rights Under POPIA

As a data subject, you have the right to:

Be informed about how your personal information is used
Access the personal information we hold about you
Request correction or deletion of your personal data
Object to or restrict the processing of your information
Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact us at the details below.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. Our systems are safeguarded by firewalls, secure passwords, access control, and encryption where necessary.

8. Cookies

Our website may use cookies to enhance user experience and monitor performance. You can modify your browser settings to refuse cookies, but this may affect site functionality.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes it was collected for, including legal, accounting, and reporting requirements. You can request that we delete your information at any time.

10. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or the law. Updated versions will be posted on our website, and the “last updated” date will be revised accordingly.