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Refund Policy

Pixel Media ("we", "our", or "us") is committed to delivering high-quality digital marketing services and ensuring client satisfaction. This Refund Policy outlines the conditions under which refunds may be granted and is written in accordance with the Consumer Protection Act 68 of 2008 (CPA) and other relevant legislation in South Africa.

1. General Policy

Due to the nature of our work—including advertising, digital design, and marketing strategy—refunds are generally not provided once a project has commenced or a campaign has been activated. However, we are fair and will consider refund requests under specific circumstances as detailed below.

2. Refund Eligibility

Refunds will only be considered under the following conditions:

  • Services Not Rendered: If full payment has been made and Pixel Media is unable to deliver the agreed services due to internal reasons, a full or partial refund may be issued.

  • Advance Cancellations: If a client cancels a service at least 5 working days before the project or campaign begins, and work has not yet commenced, a full refund will be granted.

  • Partial Work Completed: If a client cancels after project planning or partial work has started but before the service is launched, a 50% cancellation fee may apply. The remaining balance will be refunded.

  • Duplicate Payments: If a client has made a duplicate payment by mistake, the full amount of the additional payment will be refunded upon written notice.

3. Non-Refundable Circumstances

No refunds will be granted under the following circumstances:

  • If the project or campaign has already been launched or completed.

  • If a client is dissatisfied with subjective elements (e.g. design preference) after approval and delivery.

  • If results such as sales, traffic, or leads do not meet client expectations—due to the variable nature of digital marketing.

  • If a client delays the provision of necessary content or feedback, causing project delays.

  • If third-party platforms (such as Meta/Facebook) experience technical issues that affect campaign performance.

4. Refund Process

All refund requests must be submitted in writing to [Insert Email Address], including:

  • Full name and contact details

  • Reason for the refund request

  • Proof of payment or invoice number

Refunds, once approved, will be processed within 7 to 10 business days to the original payment method, unless otherwise agreed upon.

5. Chargebacks

Clients are encouraged to contact Pixel Media directly to resolve any issues before initiating a chargeback with their bank or payment provider. Unauthorized chargebacks are considered a breach of agreement and may result in service termination and/or legal action.

6. Changes to This Policy

Pixel Media reserves the right to amend this Refund Policy at any time. Updates will be posted on our website, and continued use of our services implies acceptance of the updated policy.

7. Contact Us

For questions or refund-related inquiries, please contact:

Pixel Media
📞 WhatsApp: 079 818 1705
📧 Email: armand.pixelmediasolutions.co.za

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